Despite previous considerations for accessibility concerns, the Social Security Administration (SSA) is moving forward with a plan that could restrict access to critical benefits for some of its most vulnerable beneficiaries. The new policy will require in-person visits or online account access to complete certain phone-based transactions.
This decision has raised concerns about accessibility for disabled and older individuals who rely heavily on telephone services. "This about-face will block some of SSA’s most vulnerable beneficiaries from accessing critical benefits," warns the Center for Democracy & Technology (CDT). They emphasize that while program integrity is important, it should not come at the cost of accessibility for those who need these services most.
In response, CDT has submitted comments highlighting the potential risks this policy poses to people with disabilities and older adults who depend on SSA-administered benefits. The organization urges the SSA to reconsider its approach to ensure that efforts to combat fraud do not inadvertently exclude eligible beneficiaries from accessing their entitled benefits.
The full comments can be accessed through CDT's official channels.