Amazon has announced that Amazon Web Services (AWS) is hiring a customer solutions manager (CSM) in Chicago. The role involves collaborating with customers to assist them in transitioning to the cloud, focusing on helping clients understand and benefit from AWS cloud services.
According to Amazon Jobs, CSMs at AWS facilitate cloud migration projects by leveraging technical expertise, program management, and organizational change management skills. They coordinate across teams, including sales, architecture, support, and partners, to drive successful outcomes for customers. CSMs collaborate with both customers and AWS stakeholders to create strategic roadmaps, turn them into actionable plans, and oversee the execution of complex technical initiatives.
CSMs also assess risks, manage critical issues, and promote resource allocation to meet strategic goals. They influence executive-level decisions to support cloud adoption by advocating for AWS services and helping customers adopt best practices. The role includes working with global customers on mission-critical applications and requires strong customer service skills, cloud technology knowledge, and change management abilities. Successful candidates will focus on accelerating cloud adoption through education, engagement, and relationship-building, with occasional travel up to 25%, according to Amazon Jobs.
Amazon Web Services (AWS) is described as a comprehensive cloud platform offering over 200 services. These include infrastructure technologies and emerging solutions such as artificial intelligence (AI) and machine learning. It serves a wide range of customers including startups, enterprises, and government agencies with a broad partner network focused on providing cost-effective scalable tools across various industries.
Amazon provides a variety of services including online and in-person shopping, delivery of fresh produce, media distribution through platforms like Alexa and Fire TV. It offers cloud solutions via AWS while its operations encompass logistics and customer service. Additionally, it delivers entertainment through platforms such as Amazon Originals Prime Video Audible according to the What We Do webpage provided by Amazon.