A national news outlet has been accused by a major insurance company of misrepresenting data regarding Florida claims that were "closed without payment." This accusation comes after the outlet reportedly depicted these claims inaccurately as having been denied by State Farm, potentially causing concern among customers recovering from severe weather events.
In response, State Farm seeks to set the record straight. "The cited data on paid claims in Florida is inaccurate, incomplete, and presented in a way that artificially underrepresented payments to our customers. The information is cherry-picked to drive an inaccurate narrative," stated the company. They emphasize their commitment to customer service, asserting that they are dedicated to paying claims "promptly, courteously, and efficiently."
The company highlighted that claim payouts are influenced by various factors, such as the type of loss and deductibles, including hurricane deductibles. Furthermore, damage caused by floods is not covered under standard homeowners policies, meaning individuals without a separate flood policy may need to file claims for paperwork essential for seeking federal disaster assistance.
State Farm directed attention to the process outlined by FEMA for obtaining disaster assistance, underlining the importance of accurate claims representation.
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