In the wake of the 2023 Maui Wildfires, State Farm has been actively involved in aiding recovery efforts for affected policyholders and the broader community. The wildfires, which began on August 8, 2023, caused significant damage across Maui, including the historic town of Lahaina. According to NBC News, over 2,200 buildings were damaged, more than 2,000 acres of land were affected, and 102 lives were lost.

State Farm responded promptly by deploying claim representatives and opening a Catastrophe Customer Care site. Local State Farm agents also participated in these efforts. Within the first month following the disaster, State Farm made over 1,000 payments totaling more than $73 million. To date, they have paid out over $257 million across 2,370 catastrophe claims.

"Whether a donation from State Farm or an individual agent volunteering for a local organization," said a company representative, "we believe showing up for the community is the right thing to do."

For those needing assistance with their claims process or general inquiries related to auto/home/property claims or health and life claims, contact numbers are provided:

- General inquiries: 800-STATE-FARM (800-782-8332)

- Auto/Home/Property claims: 800-SF-CLAIM (800-732-5246)

- Auto glass only claims: 888-624-4410

- Health claims: 866-855-1212

- Life claims: 877-292-0398

A State Farm claims handler will contact customers after a claim is filed to discuss damage extent and policy coverage. The process may involve multiple handlers to ensure efficient service.

In addition to customer support, State Farm has contributed over $1 million in grants to Hawaii non-profit organizations like Habitat for Humanity Maui and American Red Cross Hawaii Region for wildfire recovery efforts.

State Farm's Customer Response Unit (CRU) traveled through impacted areas distributing essential items such as water and first aid kits. Agents Chad Santiago, Kit Okazaki, Wayde Omura joined these efforts while Agent Paul MacDonald worked with his local church to provide shelter until residents could be moved into temporary housing. Agent Mark Zion was on active duty with the Hawaii Army National Guard during this period.

Additional resources on insurance basics and disaster preparedness are available to assist in recovery.