Amazon has announced a job opening for a customer solutions manager in the state and local government, and higher education sectors within Amazon Web Services (AWS), located in Cincinnati, Ohio. The position is focused on assisting customers with their cloud transformation efforts and maintaining business value.
According to Amazon Jobs, the customer solutions manager will work with organizations at various stages of their cloud adoption journey. The role involves guiding these organizations through value realization, enablement, and governance of their AWS transformation. Responsibilities include helping customers adopt AWS services, develop cloud skills, and implement governance models to ensure long-term success and scalability.
The role requires direct engagement with customers, partners, and internal AWS teams to address complex technology challenges. Customer solutions managers (CSMs) are expected to define strategic opportunities such as large-scale migrations and digital transformations while managing projects, mitigating risks, and navigating ambiguous environments to achieve customer outcomes.
Candidates for this position should have at least five years of experience in customer-facing roles with a strong background in project management, AWS or cloud fundamentals, and effective communication skills. Preferred qualifications include AWS certifications and experience in implementing cloud services.
Amazon Web Services is described as a comprehensive cloud platform offering over 200 services that include infrastructure technologies and emerging solutions like artificial intelligence (AI) and machine learning. It serves a diverse range of customers including startups, enterprises, and government agencies through an extensive partner network focused on providing cost-effective, scalable tools across various industries.
Amazon's operations extend beyond AWS; the company provides online and in-person shopping services, delivery of fresh produce, media distribution through devices like Alexa and Fire TV, logistics support, customer service operations, as well as entertainment offerings via platforms such as Amazon Originals, Prime Video, and Audible.