Jaclyn Cooper, Clinical Director at Babylon Dental Care, stated that the "comfort menu" helps the team create an experience that exceeds patients' expectations.
"Our comfort menu has significantly improved the relationship with our patients," said Cooper. "To ensure personalized care, we prioritize the patient's experience from their very first visit."
According to a study published in the Journal of Dental Hygiene, incorporating comfort measures in dental practices can reduce anxiety and increase patient compliance with recommended treatments. Comfort menus in dental practices play a crucial role in enhancing patient experiences by alleviating anxiety and creating a more welcoming environment. These menus typically offer a range of comfort items and services, such as blankets, neck pillows, noise-canceling headphones, and even aromatherapy options, tailored to make patients feel more at ease during their visits. Research has shown that patient comfort significantly impacts their overall satisfaction with dental care.
Ensuring patient comfort is a top priority at Babylon Dental Care. The 'comfort menu' offers amenities like blankets, pillows, personalized music, chapstick, noise-canceling headphones, nitrous oxide, and numbing jelly. The warm and welcoming staff also help create a comforting environment. "We strive to build relationships with our patients, treating each one as a valued member of our family," said Cooper.
According to a study published in the National Library of Medicine, comfort menus can lead to improved patient-practitioner relationships. When patients feel cared for and comfortable, they are more likely to trust their dental practitioners and communicate openly about their dental health concerns. This open communication can lead to more accurate diagnoses and better-personalized treatment plans. The study highlights that attention to comfort and anxiety reduction is integral to building trust and improving patient outcomes. Moreover, these comfort measures can make dental visits more pleasant, encouraging regular check-ups and preventative care which are vital for maintaining oral health.
Several industry advancements in patient care have been introduced at Babylon Dental Care. These include routine oral cancer screenings and the use of intraoral cameras to provide patients with a detailed view of their mouths. Digital x-rays now significantly reduce radiation exposure while offering clearer images for accurate diagnosis. Additionally, wellness scans are performed during hygiene visits to digitally monitor changes in patients' oral health over time. "We strive to make patients feel cared for and comfortable," said Cooper.
According to the Babylon Dental Care website, Cooper has been with the practice for over 13 years. Currently serving as the clinical director for both locations of Babylon Dental Care, her main focus is ensuring that the clinical team thrives. She works closely with doctors and hygienist assistants within the organization to ensure that patients consistently receive the best possible care.