Today, Administrator Isabel Casillas Guzman of the U.S. Small Business Administration (SBA) announced the launch of the MySBA digital platform, which aims to transform how business owners interact with the agency. This development follows improvements made to MySBA Loans, MySBA Certifications, and MySBA Learning, and marks a move toward a single sign-on platform for a seamless user experience.
Administrator Guzman stated, “Our technology prioritization has changed how small business owners interact with the SBA. MySBA builds on my commitment as Administrator to be as entrepreneurial as the small businesses we serve, delivering customer-first, technology-forward solutions to maximize the impact of every interaction with America’s valued entrepreneurs.”
She further emphasized that “The Biden-Harris Administration has worked tirelessly over the last four years to make government services more accessible and reshape the customer experience for hardworking Americans like our small business owners. Working directly with small business owners, we developed this digital experience to better meet the needs of today’s — and tomorrow’s — entrepreneurs and provide them the tools and accessibility they need to start, grow, and build resilient businesses.”
This initiative represents years of work aimed at improving how SBA customers engage with its programs and services. The new digital experience is designed to offer increased efficiency, faster processing times, and greater transparency.
Significant advancements have already been made through MySBA transformation efforts:
MySBA Loans now includes features such as disaster loan applications, lender matching via Lender Match, and modern management options like mobile-friendly design and recurring payments. A notable improvement is a 50% reduction in processing time from application to disbursement for disaster loans.
In terms of certifications under MySBA Certifications, there has been a 40% reduction in application time for firms seeking one certification and 70% for those seeking multiple certifications. Since its launch in October 2024, over 1,300 federal contracting certification applications have been approved.
The MySBA Learning platform centralizes online entrepreneurial content while developing new learning journeys tailored for small business adaptation in today's global economy.
These enhancements are part of a centralized interface that integrates various SBA programs into a cohesive support ecosystem offering additional features for small business owners.
The effort aligns with President Biden’s December 2021 Executive Order on Transforming Federal Customer Experience and Service Delivery. It also supports Priority 2 of the President’s Management Agenda along with directives from the White House Office of Management and Budget focusing on digital-first public experiences.